While we truly hope that you are happy with your purchase, we understand that sometimes people change their mind!
Return Policy
To return an item, please:
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 53A Victoria Avenue, London, LND, E6 1EX, United Kingdom.
Shipping Your Returned Item
To return your product, you should mail your product to: 53A Victoria Avenue, London, LND, E6 1EX, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Info
Each product page indicates a dispatch time, however we endeavour to get your products shipped as soon as possible. Once your product is ready, an email will be sent to notify you of its dispatch.
Smaller items such as jewellery and home accessories as sent using Priority Royal Mail and should arrive within 1-3 days once dispatched.
For larger items such as furniture, a courier service is used. An email will be sent to notify you once the item is ready for dispatch to arrange a convenient day for delivery. Please note deliveries are to ground floor level unless specified otherwise.
Return Policy
- Returns within 14 days of delivery are eligible for a full refund.
- Returns after 14 days and up to 30 days from delivery can get a 100% store credit.
- If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Unfortunately, we do not offer refunds on bespoke orders.
- Sale items are eligible for the same refunds as full priced items.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return an item, please:
- Email us at [email protected] quoting your order number and the item you wish to return.
- We will email you instructions to return the item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 53A Victoria Avenue, London, LND, E6 1EX, United Kingdom.
Shipping Your Returned Item
To return your product, you should mail your product to: 53A Victoria Avenue, London, LND, E6 1EX, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Info
Each product page indicates a dispatch time, however we endeavour to get your products shipped as soon as possible. Once your product is ready, an email will be sent to notify you of its dispatch.
Smaller items such as jewellery and home accessories as sent using Priority Royal Mail and should arrive within 1-3 days once dispatched.
For larger items such as furniture, a courier service is used. An email will be sent to notify you once the item is ready for dispatch to arrange a convenient day for delivery. Please note deliveries are to ground floor level unless specified otherwise.
